Problem reports

Table of Contents

Production incidents

In the spirit of continuous improvement, when there are issues in Production, write a post-mortem of the event with root cause details:

Minimally it needs to include:

A summary of the issue
The time/dates of events related to the issue (first notified of issue, root cause identified, issue mitigated, fix delivered to prod)
Business impact of the issue
Engineering Root Cause
Identification / Issue signature (what does this look like in logs, behavior, etc?)
Resolution
Next Steps
Learnings and Mitigation (how have we changed our processes to prevent the issue in the future?)
Link to IMOP incident
Link to Jira issue for defect